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Visitor Services Manager - posted 27th April 2016

We are looking for a new Visitor Services Manager (VSM)  to improve and grow our customer experience.

Primary Role

You will be responsible for the growth, profitability and management of the customer experience when visiting Floors Castle and Roxburghe Estate. This will include the following areas of our business:
1. Castle tours / experience
2. Walled garden customer experience
3. Children's adventure playground and picnic area
4. Our New cycle path experience
5. Two café’s on site
6. Customer shopping and gift shop
7. Loyalty membership scheme
8. Estate walks
8. Grounds accessibility and all public access areas

Secondary Role


In addition, the VSM will liaise with our Director of Marketing and work closely with our newly appointed PR and Marketing agency to build up a network of contacts along with related customer events together with support with social media strategy and activity.

Administrative support will be available from within the existing team at Roxburghe Estates Office. You will report to our Estate Factor and to the Duke and Duchess of Roxburghe.

Salary dependent on your skills, experience and what you can bring to our wonderful 5 star attraction. You will also enjoy a contributory pension scheme

The VSM post is full-time (37.5 hours/week). It is expected that this will require working out with normal business hours including weekends from time to time to cover fam trips, venue inspections, event management, workshops, tradeshows and other related activities.

For a full job description and further information, please contact Tracy Roxburgh on troxburgh@floorscastle.com 01573 227 667

Stud Hand

Temporary position for 3 months to cover the sales season (commencing late July). Candidates should have experience of handling horses including yearlings. Must have a keen eye for detail and able to work to the highest standards. This is a good opportunity to work at a prestigious thoroughbred Stud.  Attractive package available including shared single accommodation.

Weekend Stud Hands 

Required to work 3 hours each morning on alternate weekends to assist the Stud staff handling horses, mucking out, etc.  Send CV and covering letter to David Trouton, Roxburghe Estates Office, Kelso, TD5 7SF or email dtrouton@floorscastle.com


Floors Castle

An exciting opportunity to join an established catering team.

Seasonal full time Cook required for Courtyard Café with Supervisory experience.

Permanent Commis/Demi-Chef de Partie in the Castle KitchensFloors Castle is a 5 star visitor attraction withan outstanding fine art collection, extensivegardens, retail and catering operations and avenue for events and corporate activities.If this post interests you please apply byemail with your CV to:Beverley Rutherford, Director of Operations,brutherford@floorscastle.com 01573 227660